Sent an email feedback to Silkair last month, and they finally replied today.
Letter was sent via pdf, but it's very formal.
So my mum got a $40 gift voucher, but we can only purchase from SQ & MI in-flight sales or from their skyshop.
Well, I did not complain for the sake of getting vouchers.
I am more concerned with their service level as I am a supporter of SQ & MI, and they represent my country.
I will still look forward to my next flight with MI. Maybe Lombok? Hehe!
